understanding of software

The software is a general term for data that is formatted and stored digitally, including computer programs, documentation, and various information that can be read and written by a computer. In other words, the computer system that is not tangible. This term highlights the differences with the computer hardware

understanding of digital

Digitus Digital comes from the word, in Greek means fingers. If we count the fingers of adults, then the amount of ten (10). The value of ten is made up of 2 radix, ie 1 and 0, therefore the depiction of Digital is a state number consisting of digits 0 and 1 or off and on (binary). All computer systems use a digital system as its data base. Can also called Bit (Binary Digit).

unlike the digital books, so in the context of elektronikanya can be regarded as a digital system or as picture above understanding. so it can be interpreted digital book is Electronic Version of the book. If the book is generally composed of a collection of papers that can contain text or images, the Digital Book also contains digital information that can be either text, pictures, video, or audio in electronic form. Today digital book attracted many people because of his ability that in general the search feature to be easily found.

Digital concept, it is also a picture of a state of mutual understanding opposites. In the picture of a light switch that is pressed on the on, then the room will look brighter. However, if the light switch is pressed on the off button, then the room went dark. The condition of the universe as a whole embraced this digital system. At the equator hemisphere, the rise of day and night is a phenomenon that is indisputable. Psychologically, human nature is formed by two, that is good and bad. The concept of Yin and Yang was also in touch with this digital concept.

In the digital book there are various popular file formats dimasyarakt. In general, depending on the availability of digital book application, or the ease of digital books, which is intended to read any type of file format. Some file formats in a digital book that is plain text, jpeg, lit, html and pdf. In the digital book also has some multimedia elements such as images and text. Digital Book Formats

Help Desk Tool

A virtual help desk IT support allows organizations to deploy IT technicians virtually on demand to computer users to help with technical problems. IT to efficiently manage resources and help desk world, including - especially - the staff, to any computer for access to support, even if the end user or the location of the IT rep. Virtual IT help desk reps in practice allows access to the system the end of the support sessions where they can diagnose and resolve computer issues quickly. This eliminates the customer service call in person and / or ineffective phone-only tech support session, an efficient helpdesk.

Another goal of the virtual helpdesk for the management of IT assets to improve support and money by improving the efficiency of IT organizations. An improved ability to allocate resources to be able to provide IT organizations the flexibility to find new ways to use the technical support knowledge base. These technologies typically require software implementation and support contracts.

Application / Technology

Organizations can get a fairly large infrastructure and cost savings through the use of virtualization technologies in hardware environments such as data centers. However, the concept of virtualization also be applied to the way people work. If you use the help-desk application that can be handled in a similar number of technicians capable of incidents translated more support. For technical support issues usually through call centers, contact center, help desk or treated, either by phone or remote desktop software, it is important that the technician can independently (or almost) to work to immediately resolve computer problems. The following points provide a brief description of the benefits of virtualization of the Organization Help Desk:

1. Increase your productivity, companies can increase the number of treated support calls per day and the cost of long-call service. Furthermore, companies can eliminate travel time and costs to solve on-site technicians to customer issues in technology, improve management of IT resources.

2. Efficient Routing: As technology becomes more complex, offers virtual helpdesk infrastructure to manage the decentralization of IT operations and assign qualified personnel in the queue to handle the problem of supporting a particular technology. This helps streamline the process of overall customer service, support, and minimize the time spent navigating through automated phone tree callers.

3. Better control: Putting rep Helpdesk to solve in the driver's seat computer problems will not only improve customer satisfaction by reducing the frustration, stress and anger IT people often face when running a non-technically savvy users with technical support session . Make sure that you like desk staff in dealing with customers significantly help your organization build and maintain strong customer relationships, not to mention reducing the level to help the IT staff turnover.

Virtual Helpdesk between system management and service desk is a platform to a system, the ticket issue with opening and closing, an explanation of what happened during the process of giving support to work tracks. Granular-level support activities (eg, what, how, when, why, and even that is used with a mouse click) helps organizations better manage and optimize IT resources help desk. With the capture solution, a virtual central help desk, the important details of support (as noted remote recording sessions where the calls are redirected, or how the problem was solved), IT organizations can build an effective knowledge base. Floor increases the understanding of causation can be used to minimize the problem recurring help desk and started the problems, to support the technology generate incident resolution gap Desktop address.

Example:

irrelevant in the current environment to make technology quickly geography. Even small companies that do business in countries around the world. The people now work away. Increasing number of remote workers and telecommuters have put pressure on the IT network, forcing administrators to spend more time to fix the problem they are not regular users of IT work.

This should also applies to software vendors who are able to solve problems and help every customer who has purchased their product. In contrast to the corporate help desk is the possibility of computer equipment and Internet access is not limited and remains virtually unknown until they have contacted the support staff for the service.

All of these support an increase in demand for IT organizations become more agile in the diagnosis and solution of problems desktop that is with the way the whole service process to support running correlated. Organizations, the integration of virtual help desk technology to optimize the entire IT support processes to achieve significant benefits.

The SSPA (Service & Support Professionals Association) conduct ongoing research to provide help desk organizations to reach with information on the objectives of support and service. John Ragsdale, Vice President of Research, SSPA, reporting on important benchmark information from the SSPA Benchmark Database, as well as other members and industry surveys show trends and best practices to support the technology.

History

Some things to promote the development of a virtual help desk. According to IDC, the market is a crucial factor in containing proliferation of telecommuters in the enterprise, the development of small and medium enterprises (SMEs) and Small Office / Home Office (SOHO) market and the increasing dependence on IT and the need for effective ways to the consumer market  As the workforce becomes more dispersed -. 83% of companies say they operate a virtual workplace in which more than a quarter of employees work away from their supervisors or work groups - to respond to questions, complex and expensive journey if necessary.

economic instability today is also additional pressure on companies to profitable opportunities to optimize operating activities to ensure and build their business to find. In fact, recent research Nemertes found that only 44% of companies increasing their IT budgets in 2008, and only 28% plan to do so in 2009. This means that organizations in different industries will find ways to optimize their IT.
Persistent problems that prohibit the productivity of IT companies is another factor, such as the money lost by both sides of the balance sheet. These concerns are strengthened by the higher external support as the operations support for businesses to quickly, effectively and reliably to provide the customer.


complete source : Wikipedia En

Software Escrow

What Is Software Escrow?

Software escrow means deposit of the software's source code into an account held by a third party escrow agent. Escrow is typically requested by a party licensing software (the "licensee"), to ensure maintenance of the software. The software source code is released to the licensee if the licensor files for bankruptcy or otherwise fails to maintain and update the software as promised in the software license agreement.
What Is Software Source Code?

Source code is the software's programming code represented in a particular programming language that humans can write and understand.
Picking an Escrow Agent

Either the licensor or licensee should pick an escrow agent. Generally, the licensor should pick and pay for the agent so that the owner of the software has the choice of which third party will be responsible for storing and handling the source code. Additionally, the licensor often will have more than one licensee request escrow, and having the same agent each time makes the record keeping and contract negotiation much simpler.

Often, licensees will allow the licensor to pick the agent if the licensor also pays the escrow fees. When picking an agent, be sure to investigate the background and financial status of the company. An agent with no assets and without substantial insurance coverage is not a good choice. The agent should have substantial resources, so that the parties to the escrow agreement may be protected in the event of the agent's negligence and ensuing litigation, or in the event of loss of the code and financial reimbursement by the agent's insurance company.
Costs of Software Escrow

Software escrow fees are typically between $1000 and $2000 per year per licensee. There is some variation based on different pricing structures. Some companies will reduce the rates for licensors who have substantial numbers of licensee deposits.
Escrow Agreement

The software escrow agreement is a three party contract that governs the procedures and terms of the escrow process between the licensor, licensee and agent. Usually, the software license agreement will contain a clause that states that the parties agree to escrow and will execute a separate agreement to cover those terms. As this agreement involves three parties, the negotiations can be more difficult than usual.

The party that chooses and pays the agent should negotiate its terms with the agent prior to bringing the third party into the negotiations. This will save time in that two of the three parties will already have agreed on the contract wording prior to the third party reviewing the agreement.
Important Terms

Procedures

The agreement should outline the procedures for the deposit and handling of the code by the licensor and agent, including what will be deposited (updates, customizations, etc.) and how often the deposits should occur. How the agent is to receive the code, and where and how it is to be stored should also be addressed.

The agreement must also define the procedures for release of the code after an event that's recognized as triggering its release. These procedures should include notice to the parties, deadlines for response and counter argument, opportunity to seek court order, and so on.

Events Triggering Release of the Code

The agreement should state what events result in release of the code to the licensee. These may include:

* The licensor filing for bankruptcy
* The licensor breaching the license agreement
* The licensor failing to provide maintenance as agreed
* The licensor going through a merger or acquisition resulting in a new licensing entity

The licensor should always try to limit the release events solely to failure to provide maintenance. If any of the other events above occur and the licensor continues to provide maintenance as agreed, there is no reason to justify release of the source code and release may cause substantial damage to the licensor in this event.

Source Code License

The agreement should include a license grant to the licensee in the event of release of the code, which outlines how the licensee:

* may use the code (for maintenance only) and
* should handle the code (keeping it confidential, etc.).

Licensor Warranties

The agreement may state that the licensor warrants that the source code deposited is the correct code and that, as deposited, it will correctly compile into the software.

Force Majeure

An escrow agreement should also contain a force majeure clause. This clause means that in the event of war, acts of God, weather and other uncontrollable forces, the parties are excused from performing. The licensee will want to exclude or limit this clause to be sure that it is not used to avoid obligations by the licensor or agent.

Indemnification and Liability Limits

The Escrow Agent will usually require that the parties indemnify the agent and that there is a liability limit on the agent's risk. Indemnification of the agent means that if any party to the agreement or third party sues the agent, the parties agree to jointly pay the costs of such litigation.

To the extent that there is an exclusion in this section for the agent's negligence or willful behavior, this is reasonable given the low income the agent receives from storage. However, these exclusions are important - without them , there is no way for the parties themselves not to end up paying if one party has to sue the agent for loss or misuse of the code or other acts.

A liability limit for all parties to the agreement is a provision that generally protects all parties to the contract, and the agent's request is reasonable given the low income the agent receives from storage. It is important, however, to be sure that the liability limit covers at least the value of the software source code.
Conclusion

If you are a licensor, software escrow will be a necessary part of your business requested by licensees. In many circumstances, licensees do not understand the process, or why they're making the request, and sometimes some discussion of the business goals can help. For example, if there is no maintenance agreement for the software, or the software is leased through an ASP model with no time commitment for provision by the licensor, there is no reason for software escrow.

If you're a licensee purchasing expensive and vital software to be maintained and used over a long period, escrow can be very helpful. Keep in mind, though, that if the software can be recreated at a relatively low cost, or maintained or substituted by another software company, escrow may not be a logical request given the costs in time and money of the escrow and the contract.

What That Help Desk Software

A help desk is information and assistance resource that troubleshoots problems with computers or similar products. Companies often provide help desk support to their customers via toll-free number, website and / or e-mail. There is also the home help desk is directed to provide the same kind of help for employees only. Some schools offer classes in which they perform the same task as the help desk. In the Information Technology Infrastructure Library, within companies follow ISO / IEC 20000 or seeking to implement IT Service Management best practices, help desk can offer a wider service user centric services and be part of a larger table, to computers, this usually often called Help Desk Software, because that is always associated with computer software, mostly, but not always on the computer help desk software is only about, but still help desk else about computer programs such as the type used and other

the Functions:

A typical help desk has several functions. This gives users a single point of contact, in order to receive help on various computer problems. Table that normally help manage demand through the software help desk, such as issue tracking system, which allows them to track user requests with a unique number. It also could be called "Local Bug Tracker" or LBT. There are many software applications to support help desk functions. Some companies target the level of help desk (rather large) and some target the needs of the department.

In the mid-1990s, Middleton at Robert Gordon University discovered through research that more organizations have begun to realize that the real value of their help desk is not only from their reactive response to issues of users' but from the help desk the unique position where he communicate daily with many customers or employees. This provides help desk the ability to monitor the user environment for issues from technical problems to user preferences and satisfaction. Such information gathered at the table can help valuable for use in the planning and preparation to other units in IT (Information Technology).

Tips to overcome booting / loading a slow computer | Tips Trik

With the current specification of the standard computer, to display the windows [Xp] in full should be less than a minute or thereabouts. But if the emergence of more than 2 minutes, or stop long before desktops (icons, start menu and others) to appear full, chances are that troubled her windows.

There be some things that we can check to find out this problem. Fundamental things that must be examined is any program that runs when windows appear. To know it can be examined with tools such as Autoruns. Look at the Logon tab, especially the:

HKLM \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Run to bottom.


Existing list is a program that will always run together with windows. If there is a program that is unknown, suspicious or strange, remove the check mark beside her, which means the program will not run when windows start. Or a program that just ask for updates or other applications that are not so important, just remove the sign checknya (see also this inidan)

Once completed, then Restart Computer, and check whether the loading is still too slow. If still slow then the system needs to be checked it with the following steps:

**Open the Event Viewer (Control Panel> Administrative Tools> Event Viewer)
** After the show, from the list on the left section Event Viewer (Local), select System, will be displayed caption / message at the right hand (Informations, Error and warning)

* Remove the message that there is, by choosing Action> Clear All Events. When prompted to confirm will be saved, just click yes to save all the messages. Once the list is empty, Restart Computer
** When loading the windows let it appear full, when you're done, double check the Event Viewer System (as above)
** Try to be observed, especially the Error or Warning. Check waktuya column (Time), if the lapse of time between the message with the message until it pretty much (maybe more than one or two minutes), then chances are the problem there. Double-click to find out the problem

If we can understand the problems / description then immediately try to overcome. But maybe some will have difficulty reading the message, let alone any information at all strange. If so, record or notice of existing messages, then we asked the experts (need to connect to the Internet) is to open this address: http://go.microsoft.com/fwlink/events.asp

How then?
After opening the link, looks like the following.

Try using the above search, if not successfully use the bottom search. Event ID codes can be added or some of the contents of Description. Should be shown the article or discussion about the existing problems. (Http://ebsoft.web.id)

lenovo

Overview of UltraBay types and available devices

UltraBay Type	Featured in	Available devices
UltraBay	All 760s and 765s	FD, CD, Extra PCMCIA, HD, Battery, ZIP-100
UltraBay II	770, 770E, 770ED, 770X, 770Z	FD, CD/DVD, CD-RW/DVD, HD, Battery, ZIP-100, ZIP-250, LS-120
UltraBay FX	390, 390E, 390X	FD, CD/DVD, CD-RW/DVD, Battery, Second HDD
UltraSlimBay	570, 570E, 600, 600E, 600X	FD, CD/DVD, CD-RW/DVD, HD, Battery (600E&X Only), ZIP-100, ZIP-250, LS-120
UltraBay 2000	A20, A21, A22, T20, T21, T22, T23, T30, X20, X21, X22, X23, X24	FD, CD/DVD, CD-RW/DVD, , HD, Battery, ZIP-100, ZIP-250, , LS-240
UltraBay Plus	A30, A30p, A31, A31p, R30, R31, R32, R40, T23, T30, X30, X31	all UltraBay 2000 devices, WorkPad Cradle, Numberpad
UltraBay Slim	T40, T40p, T41, T41p, T42, T42p, T43, T43p, X4 UltraBase, X6 UltraBase	CD/DVD, CD-RW/DVD, Multiburner, PATA HD, SATA HD, Battery
UltraBay Enhanced	R50, R50p, R51, R52	CD/DVD, CD-RW/DVD, Multiburner, and all UltraBay Slim devices
Enhanced Ultrabay	Z60t, Z60m, Z61t, Z61m, R60, R61, R61i	CD/DVD, CD-RW/DVD, Multiburner and all Ultrabay Slim / Slim Ultrabay devices
Slim Ultrabay	T60, T60p, T61, T61p	CD/DVD, CD-RW/DVD, Multiburner, SATA HD, Battery, Serial / Parallel Port Adaptor and all Ultrabay Slim devices
Serial Ultrabay Slim	T400, T500, W500, W700, X200 UltraBase	SATA HD Adapter, CD-RW/DVD, DVD Burner, Blu-ray Burner
Serial Ultrabay Enhanced	R400, R500, W700ds	DVD, CD-RW/DVD, DVD Burner, Blu-ray Burner and all Serial Ultrabay Slim devices (3mm gap visible)

Known Weaknesses Compaq CQ40-416AU

Peel about HP Compaq CQ40-416AU, so many people who often hesitate in choosing to buy one product, "carefully before you buy" is the key for us so that we can not easily tempted by the ads that he said was that, reliable, good, best etc. . for those of you a chance or just want to buy HP Compaq CQ40-416AU, on the bright side may already be accounted for by advertising from manufacturers or from other sources, well just sharing (not intend to boycott this product) I've heard lots of complaints here and there, about the product HP Compaq CQ40-416AU this one, that he has a weakness on the screen .. ie often or a lot of buyers after several months or even two weeks there's a new product to buy HP Compaq CQ40-416AU, he got the goods bought is damaged, and most of the screen, namely the emergence of "Death pixels" or stripes on the display screen, one day 1 inch and be on the increase in the next day .. that's why I wrote this to me you consider the weaknesses of these products, apart from the specifications that are appropriate to meet our mobility needs .. The following table I give the specifications of this product .. hopefully useful.. :)

HP Compaq CQ40-416AU:

Processor	AMD RM74 Turion 2.2 Ghz
Operating System	DOS
Memory	1 GB DDR2 SDRAM PC-5300
Screen	14.1 inch WXGA (1280×800)
Graphics Card	ATI 3200 256 MB
Audio<	Build in Speaker and Microphone
Hard Drive	320 GB Serial ATA 5400 RPM
Optical Drive	DVD/RW
Communications	SD, MMC, MS, MS Pro, MS Pro Duo 3x USB 2.0, VGA, LAN, Audio Webcamera
Power	Rechargeable Lithium-ion Battery External AC Adapter
External Ports	Interface Provided : 3x USB 2.0, VGA, LAN, Audio Webcamera with microphone
1Card Reader Provided	SD, MMC, MS, MS Pro, MS Pro Duo
Dimensions	(WHD) 33.4 x 4.0 x 23.7 cm Weight : 2.4 kg
Warranty And Support	1-year by HP